Terms & Conditions
Transparency in every transaction.
Last updated: July 20, 2025
These Terms and Conditions (“Terms”) govern your use of the Haute Plank website and your purchase of our products. By accessing our site or placing an order, you agree to be bound by these Terms. Please review them carefully.
Sales Terms & Payment Policy
Full payment is required before production. All payments are due upon receipt of invoice and must be collected before your order is placed, due to the custom nature of our products.
Invoices & Payment Methods: Invoices are sent electronically. We accept cash, checks, ACH, and credit cards (a 3% processing fee applies to credit card payments).
Order Changes & Cancellations: Custom orders cannot be canceled once payment is made. Cancellations of stock orders are subject to a 20% restocking fee.
Final Sale: All sales are final upon delivery. Credit card processing fees are non-refundable.
Agreement to Terms: By submitting payment, you agree to these terms and acknowledge our payment process. Please contact Haute Plank with any questions before making payment.
Signatures Required: All customers are required to sign and return a Lead Time Acknowledgment and Warranty Information agreement prior to order placement.
Invoices & Payment Methods: Invoices are sent electronically. We accept cash, checks, ACH, and credit cards (a 3% processing fee applies to credit card payments).
Order Changes & Cancellations: Custom orders cannot be canceled once payment is made. Cancellations of stock orders are subject to a 20% restocking fee.
Final Sale: All sales are final upon delivery. Credit card processing fees are non-refundable.
Agreement to Terms: By submitting payment, you agree to these terms and acknowledge our payment process. Please contact Haute Plank with any questions before making payment.
Signatures Required: All customers are required to sign and return a Lead Time Acknowledgment and Warranty Information agreement prior to order placement.
Warranty Disclaimer
Warranty information and coverage details are provided separately. Customers must sign and return a Warranty Information agreement prior to production. For warranty questions, please contact Haute Plank directly.
Website Use
All content on this website is the intellectual property of Haute Plank. Reproduction, copying, or distribution is prohibited without express written consent.
This website may contain links to third-party sites; Haute Plank is not responsible for the content or practices of those sites.
This website may contain links to third-party sites; Haute Plank is not responsible for the content or practices of those sites.
Limitation of Liability
Haute Plank is not responsible for any issues arising from product installation, including but not limited to damage, improper techniques, or unsuitable site conditions. We are not responsible for material shortages due to inaccurate measurements provided by the client or installer. We highly recommend ordering at least 15% more material than calculated to account for cuts, waste, and unforeseen issues. If shortages occur, we are happy to reorder material, but additional costs and lead times will apply. Haute Plank is not liable for any damages resulting from use or misuse of our products, site delays, delivery issues outside of our control, or force majeure events. Customers are responsible for ensuring job site readiness and installation by qualified professionals.
Governing Law
These Terms are governed by the laws of the State of Arizona. Any disputes will be resolved in the courts of Maricopa County, Arizona.
Changes to Terms
Haute Plank reserves the right to update or modify these Terms at any time. Updates will be posted on this page.
Contact
For any questions regarding these Terms & Conditions, please contact:
Haute Plank
info@hauteplank.com
480-847-3545
15551 N Greenway-Hayden Loop, Suite 130
Scottsdale, AZ 85260
Haute Plank
info@hauteplank.com
480-847-3545
15551 N Greenway-Hayden Loop, Suite 130
Scottsdale, AZ 85260