ORDER EARLY

SHIPPING & LOGISTICS

Build confidence into your timeline with a true partnership.

YOUR PROJECT, OUR PRIORITY

We proactively manage every detail FROM PLACING THE ORDER TO DELIVERY.

Timeline Mapping

We outline every milestone, so your project stays on track.

Logistics Management

Our team coordinates all global shipping details.

Container ship on the water carrying hardwood flooring

Complimentary Storage

We hold your order until your job site is ready, at no extra charge.

Transparency

You receive regular updates, so you’re always informed.

HOW YOU CAN HELP

Connect Early

Reach out as soon as your project is in planning. Early conversations let us tailor the best solutions for you.

Order Ahead

Order at least 14 weeks in advance.
If your order arrives early, we’ll store it until you’re ready.

Communicate Changes

With notice, we can adjust delivery.
After setting sail, options are limited.

HANDLING THE UNEXPECTED

CUSTOMS
THE CHALLENGE:
International shipments may face random customs reviews that add days to a timeline.

OUR SOLUTION:
Our team prepares detailed documentation and maintains close relationships with freight partners to minimize holdups. LEARN MORE ABOUT DOCUMENTATION
PORT DELAYS
THE CHALLENGE:
Congestion, labor shortages, or dockworker strikes can stall shipments. Unexpected policy shifts may also restrict container handling.

OUR SOLUTION:
We monitor port status daily and build in extra lead time, keeping you updated and protected from surprises.. HOW WE HANDLE DELAYS
WEATHER
THE CHALLENGE:
Storms and severe weather disrupt shipping routes and schedules worldwide. Timelines can shift suddenly when safety comes first.

OUR SOLUTION:
We track shipping routes in real time and communicate updates, so your project plan stays flexible. HOW WE PROTECT YOUR SHIPMENT
REGULATIONS
THE CHALLENGE:
Changing tariffs, import rules, or even seasonal staffing in some countries can impact timelines. Some governments may change regulations or limit who handles cargo, affecting speed and flexibility.

OUR SOLUTION:
We stay informed on policy changes and guide you through requirements, so you’re never caught off guard. VIEW OUR SHIPPING FAQS

THE HAUTE PLANK DIFFERENCE

authentically European-made, delivered with uncompromising quality
from sourcing to installation.
SUPERIOR MATERIALS
Marine birch core and European oak, sourced exclusively from certified forests, create unmatched strength and natural beauty.
TRUE EUROPEAN BUILD
Every board is engineered, finished, and boxed in Europe. Never relabeled or pieced together from non-European sources.
CUTTING-EDGE MANUFACTURING
Our advanced process and strict controls deliver consistent results with virtually zero defects,
job after job.
SMARTPLANK TECHNOLOGY
Every hardwood flooring order includes an enbedded device to track moisture and humidity levels for peace of mind, even after install.
CUSTOM FINISHES, DIRECT PRICING
Choose from a wide range of colors, grades, patterns, and textures. No middleman markups—Haute Plank is the manufacturer. Every floor comes backed by our 25-year warranty.
CUSTOMER-FIRST MENTALITY
Clear updates at every stage, open communication, and complimentary storage until you’re
ready for delivery.

Shipping & Logistics