LEAD TIME & SHIPPING INFORMATION
Timing Matters
Shipping & Delivery Planning:
What to Know
What to Know
This informational guide is provided to help you avoid costly delays and plan confidently.
What is your current lead time for delivery?
Standard lead time is 12–16 weeks from production to delivery. We will provide a target delivery window upon order confirmation.
What causes delays in international shipping?
Delays can stem from customs inspections, port congestion, severe weather, and labor shortages or strikes at major ports especially in Europe and California. We stay in close contact with logistics providers to mitigate disruptions as best as possible.
Can I expedite my delivery?
Once a shipment is in transit overseas, it cannot be expedited. For projects with tight timelines, we recommend ordering at least 4 months prior to install. If you are ordering inside of 4 months, inquire about air freight.
What if my site isn’t ready when the product arrives?
We offer free storage until your project is ready for delivery. It is always better to have your flooring early than to risk shipping-related delays.
How can I help ensure timely delivery?
Place your order as early as possible in your construction schedule. Let us know about any key deadlines when you confirm your order, so we can help manage logistics accordingly. Communicate changes in your timeline, no matter how small.
Haute Plank flooring is made entirely in Europe using superior materials and craftsmanship. We control the full process, from sourcing to finishing, nand do not cut corners to accelerate production. Early planning ensures your delivery aligns with your project needs.