ORDER FULFILLMENT & DELIVERY

Clear processes. Defined timelines. Ongoing communication.

Haute Plank’s Order Fulfillment & Delivery Processes

Haute Plank’s order fulfillment process governs how custom engineered hardwood flooring orders are documented, scheduled, and managed from production confirmation through final delivery. Orders are monitored across manufacturing, international transit, and domestic logistics to support residential and commercial projects nationwide.

This page serves as a reference for how fulfillment, lead times, logistics coordination, and client communication are handled throughout the delivery process.

Last Updated: December 2025

Production Scheduling

Custom orders are confirmed based on finalized specifications and scheduled directly with manufacturing partners. Production timelines are established prior to shipment and tracked internally to align with project requirements.

Orders do not enter production without confirmation and documentation.

Lead Times & Scheduling

Lead times for custom engineered hardwood flooring vary throughout the year and are influenced by several factors, including production schedules, material availability, global transit conditions, and project specifications.

Because of this variability, lead times are not fixed or uniform. Each project receives a specific lead time based on its confirmed production schedule.

Lead times begin once order specifications are finalized and production scheduling is confirmed by our manufacturing partner. At that point, clients receive an estimated delivery window based on the most current production and transit information available.

As production and shipping milestones are reached, updated delivery estimates are communicated by email so clients have clear visibility as timelines progress.

For additional detail, clients can review our full lead time overview here:
View Lead Time Information

Logistics & Transit Oversight

Once production is complete, materials move into international and domestic transit. Haute Plank maintains direct visibility into shipping documentation, customs processing, and transit milestones rather than relying solely on third-party status updates.

This oversight allows our team to monitor progress and identify timing adjustments early when conditions change.

Delivery Coordination & Storage

Upon arrival, delivery is coordinated based on project readiness. When materials arrive ahead of schedule or job sites are not yet prepared, secure storage options are available so delivery can align with construction timelines.

Our team works directly with clients and installers to coordinate final delivery.

Client Communication

Clients receive updates at defined points throughout the order lifecycle, including production confirmation, estimated shipping windows, transit milestones, and delivery coordination.

This structured communication approach ensures expectations are set early and updated proactively if timelines change.

Operational Safeguards

Haute Plank’s order fulfillment process includes the following safeguards:

Documented production scheduling
Defined shipping and delivery windows
Ongoing monitoring during transit
Optional storage for early arrivals
Direct coordination with installers and project teams
Access to team members overseeing the order

Commitment to Reliability

Haute Plank’s fulfillment process is designed to support complex, custom flooring projects with transparency and accountability. As our national footprint continues to grow, we remain focused on refining systems that support consistent delivery and clear communication.

If you have questions about order timing or delivery coordination, additional information and contact details are available here.