Protecting Your Shipment In Transit
From the moment your order leaves our mill partners to the day it arrives at your project site, every shipment passes through multiple hands, climates, and transit stages. While global shipping has its risks, our process is built to keep your flooring safe from start to finish — and every shipment is fully insured for peace of mind.
Why Protection Matters
International shipments often face challenges that can compromise product integrity:
- Extreme Weather – Humidity, heat, and freezing conditions during transit.
- Extended Storage – Containers sitting at ports awaiting clearance.
- Handling Transitions – Transfers between carriers or at different ports.
Our Protective Measures
- Moisture-Resistant Wrapping – Every order is fully wrapped and sealed to shield against humidity, temperature swings, and dust during its journey.
- Secure Support for Transport – For ocean freight, pallets are built and reinforced to keep loads stable. For air shipments, flooring is secured in a way that supports safe handling through multiple stages.
- Partner Coordination – We communicate with our mill partners and freight forwarders to confirm proper packaging before release.
- Full Insurance Coverage – Every shipment is insured end-to-end, so if the unexpected happens, your investment is protected.
When We’re Not the Only Hands on the Shipment
Not every step in the process is under our direct control. Freight forwarders, carriers, and port teams also handle your order along the way. While we can’t eliminate every variable, we double-check documentation and condition reports at the points where we do have oversight, and we act quickly if we detect a concern.
What Happens If Damage Occurs
If an issue is discovered, either in transit or upon arrival, we:
- Document the condition immediately with photos and reports.
- Work with our freight partners to file claims or expedite replacements where applicable.
- Keep you informed at every step, so there are no surprises.
Why Early Delivery Helps
Receiving your flooring ahead of your installation date allows time for inspection and resolution of any issues before your project is impacted. We offer complimentary storage to make early delivery practical and low-risk.
The Bottom Line
We can’t control the weather or the tides, but we can control how well-prepared your shipment is to withstand them — and we insure it fully so you’re never unprotected. From protective wrapping to reinforced support, our priority is ensuring your flooring arrives in pristine condition, ready to install and built to last.
